Refund Policy

By using our Refund Policy template, you'll be able to:

✨ Ensure customer satisfaction with a clear policy on refunds & returns

✨ Protect your business from disputes and potential legal issues (for both e-commerce AND digital product/service-based business)

✨ Build customer trust and confidence in your brand

✨ Protect your profit by staying in line with international legal requirements for refunds/returns

Why do you need it?

The refund request is one of the most dreaded notifications for a small business owner.

And while it may be tempting to just leave it at "NO REFUNDS", this is actually bad for business. For 3 reasons.

First, because a clear & permissive refund policy can actually increase sales from people who are not quite sure about buying from you. And with refund rates actually being pretty low overall, you're likely to make more income overall from increasing the confidence to buy.

Second, because having a clear refund policy helps to AVOID chargebacks (which are worse for your business than refunds). And a solid refund policy can even help you WIN chargeback disputes if they happen.

And third, because refunds are actually legally required in many places in the world. There are exceptions. And the required time period for refunds varies. But there are requirements.

Very importantly, misleading customers about their legal rights to a refund can land you in some big trouble. Trouble meaning you'll have to give the refund anyway, long after the "normal" refund time window, and possibly get a fine too.

So it's best to avoid all that with a solid & legally legit Refund Policy.

Ultimately, this ensures that you and your customers are on the same page when it comes to refunds. And, by having a well-defined policy, you'll be able to reduce disputes and maintain customer satisfaction.

What you'll get:

✅ 1-year access to the quiz-style legal document builder, so you can quickly create your Refund Policy & update it if your biz changes.

✅ A clear, easy-to-understand Refund Policy template that covers all the necessary legal bases and is customised to your unique online business.

✅ 3 "Hold My Hand" videos: 1) explains how/when to use this legal doc, 2) walks you through answering the questions to create your legal doc, 3) helps you understand your final legal doc & how it protects your biz.

✅ Worldwide legal protection, based on international contract standards.